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Assistive Tech Dad Posts: 114
10/20/2016
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After installing build 1.3.3077 my CastkeHub's CPU is routinely being pegged at 100% CPU usage. The CPU usage is being split almost evenly between the CastleOSCoreService and the CastleOSKinectService. The CadtkeHub also updated recently to Windows 10 Version 1607, not sure if that is related.
I do have some Sonos speakers on my network, but I do not have the other device that you mentioned in the other thread was responsible for that CPU problem. Please see attached image for task manager and update history.
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Chris Cicchitelli Administrator Posts: 3390
10/20/2016
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Did you also update the Kinect service? That needs to be updated to keep in sync with the web service changes on the Core Service...
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Assistive Tech Dad Posts: 114
10/20/2016
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Yes. My general process for updating builds is as follows:
- Download both executables from the Google Drive
- Change CastleOS Core Service and CastleOS Kinect Service from Automatic start to Manual start
- Reboot hub
- Update Core Service
- Update Kinect Service
- Reboot hub
- Verify that updates changed CastleOS Core Service and Castle OS Kinect Service back to Automatic start
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Chris Cicchitelli Administrator Posts: 3390
10/20/2016
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Mind sending a remote support request? I'll debug where the CPU use is...
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Chris Cicchitelli Administrator Posts: 3390
10/20/2016
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This latest beta is pretty much all in the UI, so backend shouldn't be behaving differently...
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Assistive Tech Dad Posts: 114
10/20/2016
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Trying to get the UI to come up to create a remote now. I jumped from 1.3.3068 to 1.3.3077 if that helps narrow it down.
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Chris Cicchitelli Administrator Posts: 3390
10/20/2016
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Assistive Tech Dad Posts: 114
10/20/2016
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I cannot verify that BloomSky is disabled (UI is not coming up), but I have never enabled it myself. TeamViewer up and running.
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Adam Posts: 37
10/20/2016
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I have the same issue, but my Kinect service is disable, as is Bloomsky. However, I now have CastleOS disabled as well, as it does not work for me. Any update on when the version with the new Insteon hub2 driver will be released?
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Chris Cicchitelli Administrator Posts: 3390
10/20/2016
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Hey Adam, do you have multiple Sonos devices on your network?
Driver changeover is in the works but don't have a release date yet...
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Adam Posts: 37
10/20/2016
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I do not have any Sonos, or any other protocol enabled. I only have Insteon enabled.
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Chris Cicchitelli Administrator Posts: 3390
10/20/2016
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And you've tried the new updates that have a fix for the previous CPU issues?
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Adam Posts: 37
10/20/2016
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I have. I install the new betas hours after they are posted. I check daily. The system works OK for maybe an hour before it becomes unresponsive.
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Chris Cicchitelli Administrator Posts: 3390
10/20/2016
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That sounds like the Intel UPnP network bug. Can you manually edit your configuration.xml file (with the service stopped, otherwise changes will be lost) and set Sonos enabled to false? Then install the beta I just posted a moment ago to the beta folder. Let me know if the CPU grows after that...
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Adam Posts: 37
10/20/2016
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I just did it. Sonos was marked true, I changed it to false. However, it still appears to be broken. Castleos was delayed in recognizing me walking in front of a PIR. Which, all of my PIRs have fresh batteries, as I try to eliminate any variables as to why my system doesn't work.
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Chris Cicchitelli Administrator Posts: 3390
10/20/2016
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How long of a delay? This does not have the new Insteon driver to be clear, we're just testing the CPU issue. Please monitor CPU usage over the next hour with Sonos disabled and see if it stays nominal...
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Adam Posts: 37
10/20/2016
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Castleos just ignored another PIR also, it's chewing 52% cpu at the moment. I just killed it again.
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Adam Posts: 37
10/20/2016
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About a 30s to 1 min delay.
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Chris Cicchitelli Administrator Posts: 3390
10/20/2016
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OK I'm going to have to do a remote troubleshoot with you tomorrow to see this live...what time works for you?
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Adam Posts: 37
10/20/2016
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I'll try again tomorrow. I have to go to sleep.
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