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HUB up...sort of. Some Observations and Questions Messages in this topic - RSS

videobear
videobear
Posts: 57


12/5/2015
videobear
videobear
Posts: 57
I connected the HUB directly to my router via Ethernet. Found the IP address, and the CastleOS app can see and run the HUB from my desktop computer or my smartphone. I also connected an Aeon Labs Z-stick Gen 5 to the USB port on the side of the HUB, and I enabled ECOBEE protocol and the HUB sees my Ecobee3 thermostat. All of this is good! Z-wave smart switches and dimmers will go in soon, and hopefully I'll be able to connect and control them, too.

However, I am having a few problems/issues.

1. Email setup. When I enter my email username and email password, clicking Save seems to remove the password from the box. Sending a test email to another email account or to my own email account does not produce a test message in my inbox, whether I hit the test button while the password box shows an entry, or not.

2. Frequent crashes. MANY times I get a "Something has gone wrong!" message and have to restart the app. Sometimes without even doing anything.

3. Network. When I look at this box in Settings, it says "Wifi not connected" which is true. It also says "Ethernet not connected", which is obviously UNtrue, or the app would not see the HUB at all!

4. About. I seem to have the latest version of CastleOS. How can I tell if I need any updates or Win10 updates? And if so, how to install them? Also, how can I access the hard drive I installed in the HUB to add media or files? I can only access the HUB with the CastleOS app. If I try to open it directly from its network icon as a computer on the network, that doesn't work. Also, I need a license key (noted in another thread.)
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Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3390


12/5/2015
Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3390
Hey Videobear, answers by number:

1) This is normal, your password is being saved but not shown for security/privacy reasons. You can confirm this with the test email button. However, since it's not working for you, it's probably an SSL issue, usually the wrong port is entered. Ig using gmail, use port 587.

2) That's an error message but not a crash. What were you trying to do before you got the error message?

3) This is a confirmed issue - it's working fine but the GUI is not showing connected when it's connected. Fix coming for that.

4) All updates are fully automatic. You don't need to do anything manually, and in fact it's recommended you let it run on auto pilot.

License key has been sent!

Thanks,
Chris
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videobear
videobear
Posts: 57


12/5/2015
videobear
videobear
Posts: 57
Thanks, Chris. The license key worked!

Still having problems with email. I tried giving it both my Verizon email (port 465) and my gmail (port 587). Still can't get a test message through.

The HUB is supposed to be a Windows computer, right? I can see it in my network as CASTLEHUB, but I can't open it and look inside, and it does not show up in My Computer. How can I get the thing to, for example, join my Homegroup and enable file sharing?

(Additional. I tried to Add Network Location and got "Windows cannot access \\CASTLEHUB" error code 0x80070035 the network path was not found.)
edited by videobear on 12/5/2015
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Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3390


12/6/2015
Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3390
Do you have two factor authentication enabled on your email? If so, it won't work with that. We recommend setting up a separate gmail account just for outgoing notification email.

For the CastleHUB, yes ultimately under the hoot it's running Windows 10, what are you trying to do with it
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videobear
videobear
Posts: 57


12/6/2015
videobear
videobear
Posts: 57
"What are you trying to do with it?"

I'm just trying to see inside the CASTLEHUB computer from my desktop computer, in the same way I can "see" the folders of any other computer on the network. From some other posts I've read, I gather that this is not possible. I'll have to connect a keyboard and monitor to the HUB to get access to its programs, data and drives. Is that correct? To give a specific example: I downloaded the latest drivers and tools for the Aeotec Gen5 stick, and would like to install them in the HUB. The downloads currently reside on my desktop computer. I can't get "into" the HUB to install these files, at least not from another computer on the network.
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Michael Wallace
Michael Wallace
Posts: 52


12/6/2015
Michael Wallace
Michael Wallace
Posts: 52
Videobear, try this: http://www.realvnc.com/download/ Download VNC onto the hub (use the service mode). You will need a keyboard and mouse for this. HOWEVER once it is installed and setup, you can use VNC viewer on your desktop to see and operate the hub from your desktop. This is what I use.
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Christopher Gross
Christopher Gross
Posts: 46


12/6/2015
Hey,
I use the full version of team viewer. It's free and works great. I can see and operate the desktop from my iPhone and my laptop just like I was sitting in front of the hub hooked to a monitor and keyboard. Just need to set it up and go. It's always running and connecting is a snap.
Chris
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wolfpaw
wolfpaw
Posts: 59


12/6/2015
wolfpaw
wolfpaw
Posts: 59
I thought this hub was supposed to have a web UI to interact with it?


Why is everybody trying to use it as a computer and not a control hub. . .


At least I won't need a montior, just as long as its got a sound out, and I'm good, just a keyboard and head phones and hit enter space bar and I'm good as pie.


Blind WolfChristopher Gross wrote:
Hey,
I use the full version of team viewer. It's free and works great. I can see and operate the desktop from my iPhone and my laptop just like I was sitting in front of the hub hooked to a monitor and keyboard. Just need to set it up and go. It's always running and connecting is a snap.
Chris
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videobear
videobear
Posts: 57


12/6/2015
videobear
videobear
Posts: 57
wolfpaw wrote:
I thought this hub was supposed to have a web UI to interact with it?


Why is everybody trying to use it as a computer and not a control hub. . .


At least I won't need a montior, just as long as its got a sound out, and I'm good, just a keyboard and head phones and hit enter space bar and I'm good as pie.




There are many reasons why we want access to the HUB as a computer. The web based UI is fine for using it as a smart home controller. But if you want to install drivers for another device, or install software, or use it as a home theatre PC/media controller, you need access to it as a Windows machine so you can do things like run Plex or Netflix.
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Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3390


12/12/2015
Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3390
videobear wrote:
"What are you trying to do with it?"

I'm just trying to see inside the CASTLEHUB computer from my desktop computer, in the same way I can "see" the folders of any other computer on the network. From some other posts I've read, I gather that this is not possible. I'll have to connect a keyboard and monitor to the HUB to get access to its programs, data and drives. Is that correct? To give a specific example: I downloaded the latest drivers and tools for the Aeotec Gen5 stick, and would like to install them in the HUB. The downloads currently reside on my desktop computer. I can't get "into" the HUB to install these files, at least not from another computer on the network.


Just to clarify, the drivers for the Z-Wave USB sticks are already installed. There is no need to use the hub as a computer to enable those sticks. If you'd like to install a media server, then that is a reason to access the underlying Windows install. But we really ask that you refrain from doing anything more so that there is no risk of voiding the warranty..

-Chris
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