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Peter Salekin Posts: 11
11/12/2015
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In my HUB in the About CastleOS screen I see
Current activation status: Trial Expired
Upgrade subscription: no subscription
I thought I get a full licence with the HUB!
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Andrey Danchenko Posts: 37
11/12/2015
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Peter Salekin wrote: In my HUB in the About CastleOS screen I see
Current activation status: Trial Expired
Upgrade subscription: no subscription
I thought I get a full licence with the HUB! Hi Peter, Have you got the license code from CastleOS? It's a looooooooong string of characters. You should get email from Chris with his instructions on how to generate it. Then just enter it into the software and restart
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Chris Cicchitelli Administrator Posts: 3390
11/18/2015
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Hey Peter, I just wanted to follow up and confirm that you did get your license?
Thanks!
-Chris
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Peter Salekin Posts: 11
11/25/2015
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Yes, got it and it is now activated. Thanks
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videobear Posts: 57
12/5/2015
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I have the same issue, Chris. Could you please send me a license key? Thank you.
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Chris Cicchitelli Administrator Posts: 3390
12/5/2015
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You should have it in an separate email, let me know if you don't get it..
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Daniel Oloughlin Posts: 11
1/3/2016
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Chris Cicchitelli wrote: You should have it in an separate email, let me know if you don't get it.. could you email me as well chris as not received one
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Ryan Harrison Posts: 3
2/2/2016
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Hello Chris,
I received my Hub but I have not received an email with my license. Please email a license key so I can get started automating my home?
Thanks,
edited by jediryan on 2/2/2016
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Chris Cicchitelli Administrator Posts: 3390
2/2/2016
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Happy to help and sorry about this! Can you private message me your order number?
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Richard Cowles Posts: 1
2/12/2016
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Hi Chris,
I have the same problem too. I never received a license key email. Can you help?
Thanks
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Chris Cicchitelli Administrator Posts: 3390
2/12/2016
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Sorry about this. We had a problem with our auto generator. Please DM me your order information and I'll take care of it. Thanks!!
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