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No Quick Start Guide in the box! Messages in this topic - RSS

Maurice Gibbon
Maurice Gibbon
Posts: 11


1/11/2017
Maurice Gibbon
Maurice Gibbon
Posts: 11
I received my CastleHub today but there were no instructions at all and I can't find a simple instruction manual on the site. Can someone help me to find one please?

Thank you
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Gregory Martin
Gregory Martin
Posts: 21


1/11/2017
Gregory Martin
Gregory Martin
Posts: 21
The Quick Start Guide reads as follows;
  • 1) Plugin the CastleHUB to both power and Ethernet. No monitor, keyboard, or mouse is needed (but with all the errors you will have, you will need those)
  • 2) Download Android or iOS CastleOS app. If iOS app is not available, see Alternative Setup.
  • 3) Open the CastleOS app, it will send a request over the network for the CastleHUB to identify itself, and then auto-configure the app connections settings. You should be prompted to login (if the app hasn't crashed). The default username is "admin" and the password is "password1234".
  • 4 ) That's it!
The rest of the Quick Start show you have to install more memory and a 2.5" hard drive into the unit.


My unit arrived non-working and the quick start didn't work. To resolve the issue, I did actually need a monitor, keyboard, and mouse; all beneficial. You can login to CastleOS from the Windows 10 Home desktop of the CastleHUB without needing the Android or iOS app but you might want to wait a few days because Windows updates will break CastleOS and CastleOS updates itself too so may corrupt itself if you don't wait. Everything else is here in the forums and the WIKI is just there for looks - there's nothing there yet.
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Maurice Gibbon
Maurice Gibbon
Posts: 11


1/15/2017
Maurice Gibbon
Maurice Gibbon
Posts: 11
Thanks. Unfortunately that's indicative of my whole experience so far. Hope this grows and acquires some robustness.
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Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3366


1/15/2017
Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3366
Hi All, the version of CastleOS that shipped on the CastleHUB is very old compared to the current 2.0 releases. And yes, it had some bugs that could lead to corruption. But those have been fixed since.

It is true that the CastleHUB will do a few updates after first plugged in. Windows will update to the new Anniversary Edition (and soon to the Creator's Edition when it's released), as well as CastleOS updating to the latest version. Once those updates are complete, things should be running as expected.

Thanks!
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Gregory Martin
Gregory Martin
Posts: 21


1/18/2017
Gregory Martin
Gregory Martin
Posts: 21
Given the anniversary update was 6 months ago, why not update the image for the CastleHubs and clean that image all the old Windows logs, unnecessary files, and phantom connections to drives that no longer exist? Ship a production appliance, not a big beta test using new customers!


First experience out of the box should not be a missing guide and a system that crashes with excuses as to why it happen over and over especially if the anniversary update was 6 months ago and no message in the box with a warning the system will not work!


Given all the posts about corruption from old updates and new updates, perhaps it is time to fix the problem and not ship another hub until it's right - yes?
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Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3366


1/18/2017
Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3366
The missing quick start guide issue was fixed (by manually checking the boxes). I'm sorry that happened to you. In the process we also swapped it out for an updated guide that highlights it will auto update to the anniversary update (and soon, creator's update) and we recommend leaving it plugged in overnight before first use.

Next production run will include an updated image, but that won't change those currently in stock.

(The corruption from power loss problem has also been resolved, as much as well ever be able to make it resolve anyways. There is always inherent risk of data corruption during power loss events. The CastleHUB is fully compatible with UPS battery backups, and we do recommend that use. It will auto shut down when the battery gets low, and come back online when the power is restored.)
edited by ccicchitelli on 1/18/2017
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