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CastleHUB licence Messages in this topic - RSS

Peter Salekin
Peter Salekin
Posts: 11


11/12/2015
Peter Salekin
Peter Salekin
Posts: 11
In my HUB in the About CastleOS screen I see
Current activation status: Trial Expired
Upgrade subscription: no subscription


I thought I get a full licence with the HUB!
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Andrey Danchenko
Andrey Danchenko
Posts: 36


11/12/2015
Andrey Danchenko
Andrey Danchenko
Posts: 36
Peter Salekin wrote:
In my HUB in the About CastleOS screen I see
Current activation status: Trial Expired
Upgrade subscription: no subscription


I thought I get a full licence with the HUB!


Hi Peter,

Have you got the license code from CastleOS? It's a looooooooong string of characters.

You should get email from Chris with his instructions on how to generate it. Then just enter it into the software and restart
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Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3366


11/18/2015
Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3366
Hey Peter, I just wanted to follow up and confirm that you did get your license?

Thanks!

-Chris
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Peter Salekin
Peter Salekin
Posts: 11


11/25/2015
Peter Salekin
Peter Salekin
Posts: 11
Yes, got it and it is now activated. Thanks
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videobear
videobear
Posts: 56


12/5/2015
videobear
videobear
Posts: 56
I have the same issue, Chris. Could you please send me a license key? Thank you.
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Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3366


12/5/2015
Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3366
You should have it in an separate email, let me know if you don't get it..
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Daniel Oloughlin
Daniel Oloughlin
Posts: 11


1/3/2016
Daniel Oloughlin
Daniel Oloughlin
Posts: 11
Chris Cicchitelli wrote:
You should have it in an separate email, let me know if you don't get it..



could you email me as well chris as not received one
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Ryan Harrison
Ryan Harrison
Posts: 3


2/2/2016
Ryan Harrison
Ryan Harrison
Posts: 3
Hello Chris,
I received my Hub but I have not received an email with my license. Please email a license key so I can get started automating my home?

Thanks,
edited by jediryan on 2/2/2016
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Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3366


2/2/2016
Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3366
Happy to help and sorry about this! Can you private message me your order number?
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Richard Cowles
Richard Cowles
Posts: 1


2/12/2016
Richard Cowles
Richard Cowles
Posts: 1
Hi Chris,
I have the same problem too. I never received a license key email. Can you help?
Thanks
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Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3366


2/12/2016
Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3366
Sorry about this. We had a problem with our auto generator. Please DM me your order information and I'll take care of it. Thanks!!
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